Software Licensing Policy
Effective: August 20, 2026
This Software Licensing Policy describes GRAYESS's current licensing, maintenance and support practices. It is provided for informational purposes and does not form part of the End User License Agreement unless expressly incorporated into a separate written agreement or order.
1. Licensing Model
One-Time Purchase
Once you purchase a license for our software, you own it indefinitely. There's no expiration date, so you won't need to renew your license to keep using the version you initially bought. While you can use the software without time restrictions, GRAYESS provides free maintenance and support only for a limited period after the purchase. The duration of this period depends on the type of license you've purchased. For more details, please refer to the "Maintenance and Support" section below.
Limited Installations
Your license allows the software to be installed on a limited number of computers, as specified at the time of purchase. You have the flexibility to transfer your license from one computer to another; however, such transfers are restricted to twice per month.
2. Maintenance and Support
At GRAYESS, we are dedicated to providing robust support for our software users. Below is what our Maintenance and Support package includes:
Troubleshooting
We offer help to resolve any technical issues you may encounter, such as software crashes or challenges in generating reports.
Windows OS Compatibility
GRAYESS provides support for versions of Windows supported by the Software at the time of purchase and will use commercially reasonable efforts to maintain compatibility with updates to those versions. Compatibility with future Windows versions or with changes introduced by Microsoft or other third parties that affect the operation of the Software is not guaranteed.
Microsoft Office Compatibility
GRAYESS provides support for on-premises versions of Microsoft Office supported by the Software at the time of purchase and will use commercially reasonable efforts to maintain compatibility with updates to those versions. Compatibility with future Microsoft Office versions or with changes introduced by Microsoft or other third parties that affect the operation of the Software is not guaranteed.
Post-Support Period
Continued Use:
After your support period expires, you may continue using the software but will be responsible for resolving any technical issues yourself.
Optional Renewal:
You have the option to purchase a new license for ongoing support and maintenance.
Limited Updates:
Even after your support period ends, you can still access any applicable software updates for your version, although we won't provide specific troubleshooting support.
Support Channels
We offer support through web and email services.